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Reviews can make or break your business
Close the loop in customer experience. Our all-in-one tool collects, monitors and analyses customer feedback and empowers you to respond and act promptly. Businesses using our tool have achieved faster response rate to critical customer feedback and have seen a significant increase in their ratings. Hail, customer centricity!
- Customer review tracking
- Reputation management
- Net Promoter Score (NPS) surveys
Customer Review Tracking
One central hub captures and consolidates your online reviews from all sources (review sites, social media, booking and search engines). The dashboard gives you a snapshot of customer sentiment and empowers you to benchmark your locations against each other and get insight into areas for improvement.
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See the big picture. How your customers experience and rate your business
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Understand the source and the aggregated rating of your reviews
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Track seasonal patterns and trends
Reputation Management
Our Supersweet AI analyses all reviews and assesses the sentiment and risk for you. It also categorises each review and flags areas for improvement. You will immediately know what is working in the business and what is not. Response management is also included: create and manage pre-set templates for your staff to respond to online reviews in consistent brand voice.
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Get sentiment and risk analysis, powered by AI
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Understand what you are doing right, and where you need to improve
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Benchmark locations to identify best practice
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Manage brand voice and reputation
Net Promoter Score (NPS) Surveys
Capture customers’ likeliness to recommend you at the time of visit, after the sale, or through mailing lists. Ask them a simple NPS question or invite them to rate specific areas such as service, products, experience etc. Dynamic text response and additional survey questions help you get a full understanding of your customers’ experience. Compare performance across multiple locations and track changes over time in one dashboard.
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Collect customer feedback in-store, online, or via email
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Create accompanying surveys for greater insight
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Track performance over time across different locations
