Privacy Policy

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Please read the following privacy policy that explains how we use and protect your information. We’ll be the "data controllers" of the information you provide to us. You’ll also find information about how you can exercise your privacy rights. By using our system, you agree to our platform using your personal information as described in this Privacy Policy.

What data do we collect?

Supersweet collects the following data:

• Name

• Address data

• Contact data

• Order and transaction data

• Payment data

• Identity and/or age verification data

• Credentials

How do we collect your data?

You directly provide Supersweet with most of the data we collect. We collect data and process data when you:

• Register online or place an order or use any of our products or services.

• Use any of our enterprise services/systems.

• Voluntarily complete a customer survey or provide feedback through our surveys or via email.

• Use or view our website via your browser’s cookies.

Supersweet may also receive your data indirectly from the following sources:

• We also collect information from third party sites, such as advertising platforms and our fraud detection provider.

Use of information

• 1. We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information: if we need to process your information in order to provide you with the service you have requested or to enter into a contract; we have your consent; we have a justifiable reason for processing your data; or we are under a legal obligation to do so.

• 2. Where we need to in order to provide you with the service you have requested or to enter into a contract, we use your information:

• 1. to enable us to provide you with access to the relevant parts of the Platform;

• 2. to supply the services or products you have requested;

• 3. to enable us to collect payment from you; and

• 4. to contact you if necessary, concerning our services or products, such as to resolve issues you may have with your service.

We also process your data where we have a justifiable reason for doing so— for example personalisation of our service, including processing data to make it easier and faster for you to place orders. We have listed some of these reasons below:

• 1. to improve the effectiveness and quality of service that our customers can expect from us in the future;

• 2. to tailor content that we or our third-party retailer, service provider or advertising partners display to you, for example so that we can show you restaurants, which are in your area or make sure you see the advertising, which is most relevant to you, based on characteristics determined by us;

• 3. to enable our customer support team to help you with any enquiries or complaints in the most efficient way possible;

• 4. to contact you for your views and feedback on our services and to notify you if there are any important changes or developments to the Platform or our services, including letting you know that our services are operating in a new area, where you have asked us to do so;

• 5. to analyse your activity on the Platform so that we can administer, support, improve and develop our business and for statistical and analytical purposes and to help us to prevent fraud;

• 6. to enforce our contractual terms with you and any other agreement, and for the exercise or defence of legal claims and to protect the rights of Supersweet’s retail partners, or others (including to prevent fraud).

Retention of your data

• 1. Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the ‘Use of my information’ section above, in line with our justifiable reason for processing or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

• 2. When determining the relevant retention periods, we will take into account factors including:

• 1. our contractual obligations and rights in relation to the information involved;

• 2. legal obligation(s) under applicable law to retain data for a certain period of time;

• 3. statute of limitations under applicable law(s);

• 4. our justifiable reason for processing where we have carried out balancing tests (see section on ‘How we use your personal information above);

• 5. (potential) disputes; and

• 6. guidelines issued by relevant data protection authorities.

• 3. Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

Marketing

Supersweet would like to send you information about our products and services that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Supersweet from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can do so by toggling off the marketing preferences under your account profile.

What are your data protection rights?

Supersweet would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access - You have the right to request Supersweet for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification - You have the right to request that Supersweet correct any information you believe is inaccurate. You also have the right to request Supersweet to complete the information you believe is incomplete.

• The right to erasure - You have the right to request that Supersweet erase your personal data, under certain conditions.

• The right to restrict processing - You have the right to request that Supersweet restrict the processing of your personal data, under certain conditions.

• The right to object to processing  - You have the right to object to Supersweet’s processing of your personal data, under certain conditions.

• The right to data portability - You have the right to request that Supersweet transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@supersweet.ai or via Post Unit 56B Blackthorn Road, Sandyford Business Park, Dublin 18, D18 VH36, Ireland

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Supersweet uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Supersweet uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising - Supersweet uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Supersweet sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Supersweet keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 08 August 2024.

How to contact us

If you have any questions about Supersweet’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: hello@supersweet.ai

Mail us at: Unit 56B Blackthorn Road, Sandyford Business Park, Dublin 18, Eircode: D18 VH36

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Supersweet has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Address: Data Protection Commissioner, Canal House, Station Road, Portarlington, R32 AP23 Co. Laois

Telephone number: +353 57 8684800

Website: www.dataprotection.ie

Updates to this Statement

We may update this Statement from time to time in response to changing legal, technical or business developments. When we update our Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Where required by applicable data protection law, we will obtain your consent to any material changes to this Statement.

We encourage you to periodically review this Statement for the latest information on our privacy practices.

To the extent we have local language versions, the English version of this Statement shall prevail in case of conflicts or discrepancies between the different language versions.

This Statement was lastly updated on 08.08.2024.